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Job Title: Product Escalation Engineer (Tech Support)
Company Name: Beckman Coulter Life Sciences
Location: Indianapolis, IN United States
Position Type: Full Time
Post Date: 06/06/2022
Expire Date: 07/06/2022
Job Categories: Biotechnology and Pharmaceutical, Engineering, Healthcare, Other, Information Technology, Research & Development
Job Description
Product Escalation Engineer (Tech Support)

Beckman Coulter Life Sciences mission is to empower those seeking answers to lifes most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youll help drive our vision of accelerating answersand our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you love solving technical issues? Checkout this opportunity to jumpstart your career!

As a Product Support Engineer, you will collaborate with Global Service delivering product support for Life Science systems by supporting field service troubleshooting, providing escalation management, supporting product life cycle management for existing products, and driving design for serviceability!

This role is based at our Indianapolis, IN

Selected candidate will work a few days remotely and a few days onsite

Key Responsibilities:

  • Provide troubleshooting support to field service associates during on-site visits to promote customer up-time

  • Lead technical and Product Line escalations of product related technical system issues

  • Develop expert level knowledge of existing systems from hardware perspective and acquire applications knowledge to aid in problem diagnosis.

  • Develop creative and effective support strategies, guidance to service manuals and creation of procedures for new products and product updates

  • Recommendations to development projects as a customer and service advocate

  • Recommendations to design and test methods for verification of all service procedures

  • Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA

  • Collaborate with all partners to utilize DBS for ongoing process improvement.

Key Requirements:

  • Four-year degree in engineering or science

  • Minimum of 3 years experience in engineering or lab environment, biotechnology preferred

  • Excellent troubleshooting and problem-solving skills

  • Proven track record in and commitment to continuous process improvement

  • The ideal candidate would be located within commuting distance to Indianapolis, IN and work a Hybrid schedule.

  • International and domestic travel may be possible up to 25%

Expected Results:

  • On time resolution of technical escalations

#LI-DR1

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

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Contact Information
Contact Name:
Company Name: Beckman Coulter Life Sciences
Phone Number:
Contact Email:
Website:https://jobs.danaher.com/global/en/job/DANAGLOBALR1194651EXTERNALENGLOBAL/Product-Escalation-Engineer-Tech-Support?utm_source=hbcuconnect&utm_medium=phenom-feeds
Company Description:

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