Beckman Coulter Life Sciences mission is to empower those seeking answers to lifes most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youll help drive our vision of accelerating answersand our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Summary:

The IT Support Analyst will join a small global team providing tier two escalation informatics and connectivity support to customers, service engineers, and other internal stakeholders. Support requests involve cloud infrastructure issues, instrument connectivity, software conflicts, lab information system connections, local area networking, and implementation of remote support tools as well as some cloud administration.

Responsibilities:

• Act as informatics/connectivity escalation support on customer support calls and for field service engineers, supporting connected and cloud-based instruments
• Navigate complex customer networking environments to facilitate the implementation of software and instrumentation, meeting both internal and external privacy and security requirements
• Provide pre-sales support on IT related issues for customers and sales partners
• Manage and sustain proprietary remote support tool including new account requests, troubleshooting and reporting
• Support internal projects such as OS updates, patches, and new products to ensure service and customer readiness
• Develop, validate and implement new service documentation and drive excellence in both internal and external customer satisfaction

Requirements:

• Customer facing technical support
• Experience troubleshooting or problem solving technical and IT related issues
• Experience in Remote Desktop Sharing tools
• Experience with Lab Information Systems
• Knowledge of Cybersecurity and Secure Data Collection
• Understanding of regulated environments (FDA, GMP)
• BS in IT, Biochemistry, Biological Sciences, Medical Technology or Biomedical Engineering or relevant experience

Bonus Skills:

• Experience with laboratory instrumentation, specifically as related to applications, connectivity or cybersecurity
• Experience with cloud-based platforms and server infrastructure
• Flexible schedule coverage for global support

#LI-DR1

• The salary range for this role is $80,000.00 - $95,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
• This job is also eligible for sales incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday Find Jobs function if you are a current employee)
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.