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Job Title: Commercial Operations Business Analyst
Company Name: Thermo Fisher Scientific
Location: Newark, NJ
Position Type: Full Time
Post Date: 07/01/2022
Expire Date: 09/04/2022
Job Categories: Advertising/Marketing/Public Relations, Computers, Software, Finance/Economics, Information Technology, Sales, Executive Management, Quality Control, Research & Development
Job Description
Commercial Operations Business Analyst

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Being part of the Instrument and Enterprise Services (IES) team in AIG, you’ll have the opportunity to join a community of aftermarket sales specialists who are committed to their customers, and work in a fast-paced environment. At Thermo Fisher Scientific, we enable you to work multi-functionally to provide analytical expertise while developing your professional skills at the same time.

Position Summary:

The Commercial Operations Analyst - SFDC Super User is a critical business partner working with the Sr Manager, Sales Enablement. In this role you will ensure dedication and adoption of SFDC to enable high sales productivity and customer engagement to meet our business objectives. The role will be working very close with our global sales and marketing teams to capture best practice, user feedback on development opportunities while securing a continued strong partnership between the functions. Being a part of global Commercial Operations you will take an active role in how we maintain, deploy enhancement and supervise successful adoption and use of SFDC in IES.

Duties & Responsibilities:

  • Ensuring optimal performance of Salesforce systems and products.
  • Upgrading and configuring Salesforce systems for optimized integration.
  • Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Create meaningful Commercial Operations reports and dashboards that supports the worldwide Sales organization
  • Close partnership with Sales, Finance and IT to support business goals
  • Conduct user training and provide process documentation in partnership with Global Sales Training team
  • Data analytics in collaboration with Global Commercial Analytics
  • Importing sales department leads, contacts, and other data.
  • Maintaining the sales cloud, as well as building customised reports.
  • Evaluating and installing new Salesforce releases, as well as providing training and support
  • As member of the Sales Operations team support team goals and objectives and supports in different areas where needed
  • Collaborate with internal teams effectively, seek to understand user experience and partner perspective on operational processes, and deliver clear solutions to collaborators.
  • Prioritize and cultivate a positive user support experience.
  • Manage and work the AIG Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
  • Assist in supervising data quality and integrity. Complete data migration/cleansing projects.
  • Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.


  • Bachelor's degree in business or related field is required
  • +3 year of Sales Operations experience is preferred
  • +3 Years detailed Salesforce knowledge as Super User
  • Expert Excel knowledge, comfortable managing large files
  • Strong analytical and problem-solving skills
  • Project management skills
  • Effective written and verbal communication skills
  • Ability to work independently and as a team member with superb communication skills
  • Salesforce certified administrator or Salesforce sophisticated administrator certification.
  • Extensive experience in the administration and maintenance of Salesforce systems.
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Exceptional ability to create and maintain Salesforce databases.
  • In-depth knowledge of Salesforce products and their functionalities.
  • Proficiency in creating Salesforce profiles, allocating roles, and leading access.
  • Knowledge of importing sales data and generating Salesforce reports.
  • Ability to provide Salesforce training and end-user support.

Position may require Covid-19 vaccination and/or routine testing, per client discretion. As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Contact Information
Company Name: Thermo Fisher Scientific
Company Description:

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