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Job Title: Telephone Operator
Company Name: Veterans Health Administration
Location: Cleveland, OH
Position Type: Full-Time
Post Date: 07/03/2022
Expire Date: 08/21/2022
Job Categories: Administrative and Support Services, Agriculture, Forestry, & Fishing, Customer Service and Call Center, Healthcare, Practitioner and Technician, Telecommunications, Medical, Nonprofit and Volunteer Services
Job Description
Telephone Operator
In order to qualify for this position, you must meet the following requirements within 15 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: No time in grade requirement for a GS-4 position. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Unit (DEU) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. In addition to the qualification above you must also have: General Experience: You must have one year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Telephone Operator. OR, Education: You must have two years of education above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcripts must be submitted). OR, Combination: Applicants may also combine education and experience to qualify at this level. In order to determine a combination of education and experience, first determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your education as a percentage of the education required for the grade level; and then add the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. For example, the position to be filled is a Telephone Operator, GS-4. An applicant has 8 months of qualifying general experience and 20 semester hours of college. The applicant meets 67 percent of the required experience and 33 percent of the required education. The applicant meets 100 percent of the total requirements and is qualified for the position. (Transcripts must be submitted). Preferred Experience: Call center experience Familiarity with medical terminology You will be rated on the following Competencies for this position: Customer Service Interpersonal Skills Stress Tolerance Telecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position does not require unusual physical effort. Position is sedentary but may involve some standing and walking to consult directories and manuals.
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Contact Information
Company Name: Veterans Health Administration
Website:https://www.usajobs.gov:443/GetJob/ViewDetails/663267600?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content=0382
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