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Job Title: Global Client Listening Senior Manager-GMO
Location: San Diego, CA
Position Type: Full Time
Post Date: 09/23/2022
Expire Date: 12/06/2022
Job Categories: Advertising/Marketing/Public Relations, Arts, Entertainment, and Media, Information Technology, Sales, Executive Management, Broadcasting/Communications, Quality Control, Research & Development
Job Description
Global Client Listening Senior Manager-GMO
Specialty/Competency: IFS - Internal Firm Services - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. The Global Marketing Organization (GMO) creates relevance, distinctiveness and growth for the PwC brand and business. We work together with the global markets and territory marketing leaders to deliver the go-to-market priorities aligned to Platforms, and enable sales and marketing excellence across the network.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Take action to ensure everyone has a voice, inviting opinion from all.
  • Establish the root causes of issues and tackle them, rather than just the symptoms.
  • Initiate open and honest coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Develop specialised expertise in one or more areas.
  • Advise stakeholders on relevant technical issues for their business area.
  • Navigate the complexities of global teams and engagements.
  • Build trust with teams and stakeholders through open and honest conversation.
  • Uphold the firm's code of ethics and business conduct.

As the Global Client Listening Senior Manager (Marketing & Sales Innovation team), this position is responsible for supporting the strategy, development, alignment and execution of client listening best practices to enable and upskill our global clients and territory client listening teams. This includes strong relationship management and collaboration skills, and the ability to drive consensus and collaboration across multiple channels, organizations and leaders.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
8 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs:

  • Understanding how professional service firms go to market and a broad knowledge of the PwC products and services provide to clients;
  • Developing and executing a client listening/feedback strategy to enable consistent client experience and skill development across our global clients and territory client listening teams;
  • Acting as a strategic advisor to leaders and working with the business to influence how the practice drives client listening best practices with long-term impact to the firm;
  • Understanding and expertise across client listening and feedback collection, including change management, programme design, client experience management in a B2B context; 
  • Sharing and learning from territory experiences, best-in-class and share with network support client listening initiative;
  • Developing and sharing client listening guidelines and templates; best-in-class insights and reporting;
  • Incorporating and sharing insights and learnings to enhance client relationship, marketing, and sales activities;
  • Understanding of client experience metrics (eg. CSAT), reporting and analysis of trends and themes;
  • Understanding the Salesforce and Qualtrics platforms and how they are used to drive leading client listening practices across a global network;
  • Applying judgment to see long term impact of issues/ ideas as they relate to strategic initiatives and objectives;
  • Managing communications, messaging, tracking and reporting associated with client listening;
  • Leveraging expertise in the areas of management and technical development to improve upon current processes and tools;
  • Leveraging knowledge of client listening in day-to-day operations, as well as advising territories;
  • Using superior project management skills and effectively prioritizing/managing time to handle multiple projects simultaneously;
  • Using written and verbal communication skills, including problem/conflict resolution skills;
  • Navigating complex situations while applying firm policies and procedures to enable compliance across the network;
  • Building and managing relationships across a global network with senior leadership, including effectively managing a matrixed organization;
  • Understanding high level of client services, modeled through ability to develop work approach, project plans and communications to meet/exceed client requirements and ensure maximum impact/outcomes;
  • Driving difficult conversations with senior business stakeholders and being confident in saying no to all levels of the organisation when necessary by relating strategy to difficult decisions;
  • Driving consensus & collaboration across multiple channels, organizations & leaders;
  • Leading and coaching teams to support professional development and delivery of quality work outcomes;
  • Managing budgets, resource planning and collecting and analyzing data to communicate ROI/impact; and,
  • Demonstrating experience with Microsoft applications.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act:

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